PLEASE REVIEW THESE TERMS CAREFULLY BEFORE ACCESSING THIS PLATFORM. IT OUTLINES THE LEGALLY BINDING TERMS AND CONDITIONS GOVERNING THE USE OF THIS PLATFORM AND SERVICES, AND INCLUDES CRUCIAL INFORMATION REGARDING USER RIGHTS AND OBLIGATIONS.

These Terms of Service (the “Terms”) constitute a legally binding agreement between Ctruh Technologies Private Limited, its subsidiaries, and affiliates (“Company,” “we,” “our,” or “us”) and you (“you”, “your”, or “User”). These Terms will be effective upon your acceptance of the same (directly or indirectly in electronic form or by means of an electronic record) and will govern the relationship between us and you for the use of Website https://www.ctruh.com/ (“Website”), our Software including AI-feature Versa AI, our Services, and any of our other websites, or any other services we offer from time to time by or in connection therewith (together referred to as the “Platform”). The Platform is owned and operated by Ctruh Technologies Private Limited, having its registered office at 3rd Floor, Obeya Silk Siddappa Layout, Madiwala, Post, Bommanahalli, Bengaluru, Karnataka 560068.

About Platform:

The following constitutes the “Services”:

The Platform is an AI-powered extended reality (XR) commerce and content creation solution, accessible through supported web browsers, enabling Users, including individuals and entities, to generate, design, and deploy digital assets and immersive experiences. The Services further include:

AI-based generation of images, videos, and three-dimensional (3D) assets;
Creation of interactive 3D product visualisation experiences;
Augmented reality (AR) experiences for real-world product placement;
Virtual try-on capabilities using live or uploaded user images;
Immersive storefronts and real-time product configurators;
Brand Profile and Brand Kit tools for managing brand identity elements;
CTRUH-Editor: a 3D creation and editing environment enabling Users to upload or fetch assets from the Platform; and
CTRUH Marketplace: a platform for 3D creators and artists to showcase, buy, and sell 3D assets, images, and embedded video content.

The Platform further enables Users to customise, manage, and deploy such digital assets and experiences through a unified interface. Certain functionalities may also include asset management and limited data ingestion features, subject to applicable laws and these Terms.

To know more about our offerings and Services, please click here.

Acceptance of Terms:

This document is an electronic record in terms of the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 2000, Uniform Electronic Transactions Act (UETA), 1999, Information Technology Act, 2000 and rules thereunder, and Electronic Identification, Authentication and Trust Services Regulation (EU) No 910/2014, thereunder as applicable and the amended provisions pertaining to electronic records in various statutes, as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Any User accessing the Platform from jurisdictions not explicitly mentioned here shall be deemed to have electronically accepted these Terms in accordance with the electronic transaction laws or equivalent statutes applicable in their respective jurisdiction. In the absence of such laws, the acceptance shall be presumed valid by universally accepted principles of digital contracting.

Our role under these Terms is limited to administration and managing the Platform, including any Services made available to you on the Platform. Users must comply with applicable laws, regulations, and policies when using our Platform and/or Services. It is the responsibility of the Users to ensure that their use of the Platform does not violate any laws or regulations in their jurisdiction.

Please note that the capitalised terms not defined in these Terms are defined in the Privacy Policy

ACCESSING, BROWSING, OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS, SO PLEASE READ THE TERMS CAREFULLY BEFORE PROCEEDING.

By accessing and using the Platform and/or Services, or furnishing your Personal Data, you explicitly agree and acknowledge that you accept the terms delineated in this Policy. The terms “Users”, “you”, or “your” mean any natural or legal person or entity who accesses or utilises the Platform or Services, including but not limited to the Authorised Users of the entity, depending on the context in which the Platform or Services are accessed or used. The applicability of these Terms extends to all Users regardless of the device type used for accessing our Platform, whether it be a laptop/desktop or a mobile/tablet device.

By impliedly or expressly accepting these Terms, you also accept and agree to be bound by our Privacy Policy as amended from time to time. We encourage you to read the Privacy Policy in conjunction with these Terms to better understand how you can update, manage, export, and delete your information.

If you do not agree with anything provided herein, please do not use or access our Platform and/or Services.

We reserve the unilateral right to change the particulars contained in these Terms from time to time, without notice to you and in our sole discretion. If we make any such revision in these Terms, we will update the effective date above, and the revised Terms shall be effective from such date. You are required to frequently check these Terms and their effective date to understand the terms and conditions that apply to your use of our Services. Your continued use of the Platform and/or Services following such modification constitutes your acceptance of the modified Terms of Service, whether or not you have read them.

Further, we may change, suspend, and/or discontinue the Services at any time, including the availability of any feature, database, and content on the Platform. We may also restrict Users' access to parts and/or all of the Platform without notice in the event of technical disruptions or other similar events, and we shall not be liable to the Users in such cases.

1. USER ELIGIBILITY

We welcome individuals and entities to use our Services, subject to compliance with these Terms of Service. For clarity, the following sets out who is eligible and ineligible to use our Services:

Eligible Users:

For Entity:
The entity must be duly incorporated, registered, or otherwise legally recognised under applicable laws and must be validly existing and in good standing in its jurisdiction of formation.
The entity must have the legal capacity and authority to enter into binding agreements and to comply with these Terms.
For Individual User:
Individuals who use our Platform to access Services must meet the minimum age requirements: at least 18 years old or the age of majority in their country of residence; at least 16 years old in the European Union with parental or legal guardian consent; or at least 13 years old in the United States or United Kingdom with similar consent.
If a User is under the required age as specified herein, it is assumed that they have obtained the explicit consent of their parent or legal guardian to use the Platform.
Users are also expected to have the intention and capacity to effectively utilise the services offered by the Platform.

Prohibited Users:

Individuals under 13 years old: Minors under the age of 13 are not eligible to use our Services. If you are between 13 and 18 years old, please refrain from using our Platform without appropriate parental or guardian consent.
Individuals barred from using the Services: Individuals who have been previously suspended or prohibited from accessing our Services by us or any competent authority, from using our Platform.
Individuals engaging in Illegal Activities: Individuals engaged in or intending to engage in any activity that is illegal under applicable law, including but not limited to fraud, money laundering, and terrorism financing.
Users from Sanctioned Territories: You are prohibited from using the Platform if you are located in, organised under the laws of, or ordinarily resident in any country or territory subject to comprehensive economic or trade sanctions administered or enforced by the Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea region of Ukraine. You also may not access or use the Platform if you are owned or controlled by, or acting on behalf of, any person or entity listed on U.S. government restricted or denied party lists, including the OFAC Specially Designated Nationals and Blocked Persons List (“SDN List”). This Section shall also apply if you are domiciled or resident of any country or territory subject to financial and economic sanctions, trade embargoes, United Nations, the UN Security Council or any other relevant UN agency. You must obtain any required license or government authorisation before accessing our services if you fall under any of these categories.

Compliance with Laws:

All Users must comply with applicable laws, regulations, and policies when using our Services. It is your responsibility to ensure that your use of the Platform does not violate any laws or regulations in your jurisdiction.

International Users:

Our Platform and/or Services are designed for global use, and we strive to comply with applicable Data Protection Laws. However, Users must ensure compliance with the specific laws and regulations of their respective countries or regions when using our Platform. While we make reasonable efforts to align our operations with widely accepted legal standards, we do not guarantee full compliance with local laws outside India unless explicitly stated. Users are solely responsible for understanding and adhering to the laws applicable to their use of the Platform and/or Services in their jurisdiction.

2. ACCESS OUR PLATFORM AND SERVICES

Service Demonstration:

The Users have the option to book a demonstration (“demo”) of our Services through the dedicated functionality available on our Platform. To book a demo, Users are required to select a suitable date and time through the Calendly link integrated on the Platform. Upon selection of the preferred schedule, the User shall be required to provide certain information, including but not limited to their full name, email address, mobile number, name of entity, and role within the organisation from whom you belong to. Upon successful booking, a confirmation along with a Google Meet link will be shared with the User for attending the demo. The information provided during the demo booking process shall be processed in accordance with our Privacy Policy and applicable Data Protection Laws.
You may have the option to modify or reschedule your demo appointments, subject to availability. You understand that we reserve the right to cancel or reschedule the demo at our discretion, and we will notify you of any such changes as soon as possible. Additionally, you acknowledge that the demo is provided for informational purposes only and does not constitute an offer or guarantee of Service availability.
Each demo is typically scheduled for a duration of approximately 30 minutes, during which an overview of the Platform and its Services is provided, along with an opportunity to address queries. The Company may, at its discretion, follow up with additional information, resources, or communications after the demo.
You understand that by providing your information in accordance with Clause 2.1.1, you authorise the Company, its employees, agents, and contractors to initiate electronic communications by email, telephone calls, or such other mode of communication with respect to your use of the Platform and Services offered by the Company. Please note that demo video, telephone calls, or phone calls may be recorded for training purposes.
User conduct during demo calls:
During participation in any demo conducted via Google Meet or similar communication platforms, you agree that:
you shall join the session using accurate identification details and shall not impersonate any person or entity;
you shall maintain professional and appropriate conduct throughout the session;
you shall not record, reproduce, distribute, or share any part of the demo without prior written consent of the Company;
you shall not upload, share, or transmit any unlawful, harmful, offensive, or infringing content during the session;
you shall not disrupt, interfere with, or attempt to gain unauthorised access to the demo session or underlying systems;
you shall comply with all applicable laws while participating in the demo; and
the Company reserves the right to remove or restrict access to any User who violates these terms without prior notice.

Account Registration:

To use the Service, the User must create an account (“Account”) by completing the one-time registration process. You may create an Account in either of the following ways: (1) By using supported third-party authentication providers, including Google or Microsoft accounts; or (2) By entering a valid email address on the Platform, upon which a one-time password (OTP) will be sent to your registered email address for verification. Upon successful verification of the OTP, you will be required to set a password to complete the Account creation process. Thereafter, you shall provide your mobile number as part of the onboarding process. You may also optionally provide social profile links, including but not limited to Instagram and LinkedIn.
Notwithstanding the foregoing, Users seeking to enrol under an Enterprise Custom Plan or requiring a customised implementation of the Platform may be required to initiate access through the demo option available on the Platform. In such cases, the User may book a demo through the designated demonstration page, to understand the onboarding process. Thereinafter, the Company may agree for creation of User's Account which shall be governed by these Terms of Service. For Enterprise Custom Plan Users, the commercial specifics, including without limitation pricing, Fee, deliverables, timelines, compensation structure, scope of work, number of credits allocated, and any applicable deployment or maintenance fees, shall be separately documented in a Statement of Work (“SOW”) executed between the parties. The SOW shall form a part of the agreement between the parties but shall not replace or supersede these Terms; in the event of any conflict between the SOW and these Terms on commercial matters, the SOW shall prevail only to the extent of such commercial specifics.
Users are responsible for maintaining the confidentiality of their Account and must not share access credentials with any third party. The Platform shall not be liable for any loss or damage resulting from unauthorised use of your Account. If you have previously registered, you should log in using the same credentials provided during the initial registration process.

Entity and Authorised Users:

If the User is an entity, then as the primary Account holder, you may designate Authorised Users and/or administrators (“Authorised User”) who will have access to your entity's Account. These Authorised Users are empowered to configure the Services to meet your needs.
Authorised Users and administrators are assigned specific roles and permissions, with all actions performed on behalf of the primary Account holder. The primary Account holder is responsible for managing these roles, ensuring they align with the entity's needs, and retaining full responsibility for all activities on the Platform. These Terms also apply to Authorised Users and administrators.
You are responsible for (i) maintaining the confidentiality of your entity's Account password, (ii) appointing competent individuals as Authorised Users and administrators to manage your Account, and (iii) ensuring that all activities associated with your Account comply with these Terms. Please note that the Platform is not responsible for the Authorised Users, administrators and internal management of the Services on your behalf.

Access to Our Services:

Once you are registered on the Platform, an Account is created for your use, through which you may access the Services. The Platform operates on a credit-based usage model, wherein Users on the free tier are allocated a fixed number of credits on a monthly basis, at sole discretion of the Company. Such credits may be used to access and utilise the features, Services and functionalities available on the Platform.
The Platform offers a free tier plan, with limited usage based on allocated credits. In the event that your allocated credits are exhausted, you may be required to upgrade your Subscription Plan or purchase additional privileges by accessing Enterprise Custom Plan in order to continue accessing certain features or Services, the commercial terms of which, including without limitation credit allocation, scope of work, pricing, and deployment fees, shall be set out in a separately executed Statement of Work (“SOW”) governed by these Terms.

Account Security and Update:

You are responsible for safeguarding your Account credentials and preventing unauthorised access to your Account. Any unauthorised use of an Account must be reported to the Company immediately for investigation.
If you share or allow others to have access to your Account, you assume exclusive liability and responsibility for all activities conducted under your Account, as well as any resulting consequences.
You acknowledge and agree that we shall not bear any liability or responsibility for the activities or consequences arising from the use or misuse of any information under your Account.

Account Suspension and/or Deletion:

You agree to promptly inform us of any unauthorised use of your Account. In the event of a suspected security breach or misuse of your Account, we reserve the right to request a password change or suspend your Account, without incurring any liability to the Company, for a duration deemed appropriate in the circumstances. We disclaim any responsibility for any loss or damage resulting from your non-compliance with this provision.
The User shall be solely responsible for the accuracy and correctness of all such details/information given by the User during Account setup. If we have reason to doubt the correctness of any details/information furnished by you or in case any information furnished by you is found incorrect, false, or misleading, we reserve the right to cancel or suspend the registration of the User permanently or for such period as we deem fit.

3. RESPONSIBILITIES AND OBLIGATIONS OF THE USERS

You agree:

that your country of residence and/or your entity's country of incorporation is the same as the country specified in the contact and/or billing address you provide us;
to fully comply with all applicable laws and regulations, and to use the Platform and Services solely for lawful purposes, including in accordance with any other contractual terms and jurisdiction-specific legal requirements applicable to you;
to regularly and autonomously ensure the preservation and backup of all your User Content on the Platform;
to provide your Account's contact information accurately, and failure to maintain such accurate information may result in the inability to access and use the Services;
to immediately notify us in writing of any actual or suspected disclosure or compromise of your access credentials. You are solely responsible for all activities conducted through your authorised access and for maintaining credential confidentiality. We may, at our sole discretion, revoke, modify, or reclaim any identifier, display name, or access designation deemed inappropriate, misleading, or objectionable.
to not create an Account on behalf of anyone other than yourself without their permission. Additionally, using a username with the intent to impersonate another person or entity, or using a username Account that is subject to the rights of someone else without proper authorisation, is not allowed;
to not to access the Platform beyond the scope of your Subscription Plan or as authorised under the applicable SOW; and to not attempt to access features, credits, or functionalities not allocated to your Account;
to not assign or transfer your Account to any other person or entity;
to provide proof of identity to access or use the Services in certain cases. Refusal to provide proof of identity may result in denial of access to or use of the Services;
that we shall not bear any liability or responsibility for the activities or consequences arising from the use or misuse of any information under your Account, including without limitation, situations where you have neglected to update your administrative or business contact details, such as phone number and/or email address on the Platform;
that in the event of a suspected security breach or misuse of your Account, we reserve the right to request a password change or suspend your Account, without incurring any liability to the Company, for a duration deemed appropriate in the circumstances. We disclaim any responsibility for any loss or damage resulting from your non-compliance with this provision;
to take all reasonable precautions to protect your system and any dataset or User Content you process through the Platform. This includes ensuring that your computer systems do not expose you to viruses, malware, or any other malicious software that could harm your devices or compromise your data security. The Company is not responsible for any loss or damage to your computer systems or data arising from the use of the Platform; and
that you shall not use the Platform, Services, AI-features, or analytical outputs as a substitute for professional, operational, military, emergency response, law enforcement, or regulatory judgment.
that we do not provide any legal advice or any recommendation with respect to any laws or requirements applicable to your use of the Platform, AI-features, outputs, conversations, or actions, or your compliance therewith.
to maintain proper and accurate records of your usage of the Platform, including assets uploaded, edited, or published through the marketplace, and to make such records available to the Company upon reasonable request for the purpose of verifying compliance with these Terms or any applicable SOW;
to provide the Company with clear, complete, and timely inputs, project requirements, and any other information reasonably required to enable the Company to deliver the Services effectively under these Terms or applicable SOW. You acknowledge that delays or deficiencies in providing such information may impact service delivery timelines, for which the Company shall not be held liable;
to participate in review meetings, progress discussions, or onboarding calls as may be reasonably required or scheduled by the Company, particularly in connection with Enterprise Custom Plans, and to provide feedback or approvals on deliverables submitted by the Company; and
to ensure that any Authorised Users acting on your behalf are made aware of, and comply with, these Terms, and that you remain solely responsible for all actions and omissions of your Authorised Users on the Platform.

4. USER CONTENT GUIDELINES

For the purpose of these Terms or any other policy of the company, User Content means any and all content, data, or materials that you (or anyone acting for you) upload, submit, post, create, configure, generate, or otherwise make available through the Platform or Services, whether directly or indirectly, and whether created by you or your Authorised Users acting on your behalf. User Content includes, without limitation: (i) images, product photographs, videos, audio files, text, documents, metadata, product specifications, catalogues, datasets, and other digital assets; (ii) any content or materials uploaded or captured through device features or integrations enabled by the Platform, including but not limited to camera inputs, live video feeds, facial images, and environmental backgrounds used in connection with AR experiences, virtual try-on, or other immersive features; (iii) any product-related information, assets, or configurations created, uploaded, or managed within the product inventory module, including but not limited to product names, descriptions, identifiers, categories, variants, attributes, pricing details, images, videos, and associated media; (iv) any three-dimensional (3D) models, assets, or visualisations, whether (a) uploaded by you from your device, (b) selected from any 3D library made available on the Platform, or (c) generated using Versa AI or any other AI-powered tools provided on the Platform; (v) any inputs, prompts, instructions, commands, selections, configurations, or parameters provided by you in connection with AI-powered features, including but not limited to Versa AI, image-to-3D generation, content generation, or any other automated or assisted creation tools; (vi) any immersive or interactive experiences created, configured, or deployed by you through the Platform, including but not limited to AR experiences, virtual try-on experiences, 3D visualisers, 3D configurators, virtual storefronts, and embedded or shareable experience modules; (vi) any assets, models, or content uploaded to, fetched from, or published through the CTRUH Editor, including modifications made to shape, size, texture, or other properties within the Editor, and any outputs subsequently pushed to the Marketplace, Studio, portfolio, project, or experience; (vii) any content listed, showcased, bought, or sold through the Marketplace, including 3D assets, images, and embedded video content (including YouTube embeds), whether sourced by the User independently or fetched from CTRUH Studio or the CTRUH Editor; (viii) any outputs, results, or derivative content generated, produced, or rendered by the Platform or its AI systems based on your inputs; (ix) any configuration settings, design customisations, workflows, rules, or experience parameters applied by you within the Platform, including but not limited to variant configurations, product adjustments, styling elements, and interactive controls; (x) any communications, submissions, or support-related content provided by you, including but not limited to information submitted through “Report an Issue” or similar features, such as your name, email address, issue type (including queries, incidents, feature requests, or refund requests), descriptions, attachments, and uploaded files; (xi) any data, content, or materials uploaded, generated, configured, or otherwise processed by Authorised Users acting on your behalf; and (xii) and any other content, data, or materials, whether in raw, processed, or generated form, that are provided to, created within, or produced through the use of the Platform or Services (“User Content”).
By submitting User Content, you grant the Company a limited, non-exclusive, worldwide, royalty-free license to host, store, process, analyse, reproduce, and use such User Content solely for the purpose of operating, maintaining, securing, enriching our database and improving the Platform and Services, in accordance with the Privacy Policy. For clarity, the Company does not acquire ownership of User Content. Where required under applicable laws or for legitimate internal purposes, the Company may retain and use User Content in an anonymised or aggregated form. Such anonymised use shall not identify any User or individual, and the User acknowledges that no remuneration, compensation, or consideration shall be payable by the Company for such retention or use.
We are not responsible for any harm resulting from anyone's access, use, purchase, or downloading of User Content or for any harm resulting from third-party websites. You're responsible for taking the necessary precautions to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content.
User Content must comply with the content standards set out in this Clause. User Content must not:
contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable;
promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age;
infringe any patent, trademark, trade secret, copyright, or other Intellectual Property or other rights of any other person;
violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Service, or our Privacy Policy ;
be likely to deceive any person;
promote any illegal activity, or advocate, promote, or assist any unlawful act;
cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person;
impersonate any person, or misrepresent your identity or affiliation with any person or organisation;
involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising;
in the context of the Marketplace, contain embedded video links (including YouTube) that violate the terms of service of the originating platform, infringe third-party intellectual property rights, or link to content that is unlawful, harmful, or otherwise prohibited under these Terms; and
give the impression that they emanate from or are endorsed by us or any other person or entity if this is not the case.
You acknowledge and agree that you are solely responsible for any User Content uploaded, submitted, configured, created, or generated on or through the Platform. You represent and warrant that you have all necessary rights, licenses, consents, and permissions to submit, use and publish such User Content and that it does not infringe on any third-party rights, including Intellectual Property Rights.
You understand and agree that all inputs and resulting outputs constitute User Content under these Terms. If you choose to use, publish, export, transmit, or rely upon any outputs generated by the Platform, such outputs shall be treated as your User Content.
You acknowledge and agree that while using the Platform or the Services, you shall not submit, disclose, upload, process, or otherwise make available any Personal Data (as defined in the Privacy Policy ) as part of User Content unless such disclosure is lawful, and supported by all required notices, consents, or lawful bases under applicable laws. You shall not upload or process any data relating to an individual who is below the age of majority applicable in the relevant jurisdiction without first obtaining valid, verifiable consent from such individual's parent or lawful guardian, and you are solely responsible for maintaining evidence of such consent and producing it upon request by a competent authority.
You agree and allow us to disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Platform. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
We do not undertake any obligation to review, monitor, or pre-approve User Content prior to its upload, submission, or availability on the Platform and are not required to remove any User Content after it has been made available. However, we reserves the right, but does not assume any obligation, to pre-screen, restrict, suspend, refuse, or remove any User Content, in whole or in part, at its sole discretion, including where such action is taken in response to complaints, notices, or requests from third parties, governmental authorities, or regulatory bodies, or where the Company reasonably believes such content may violate these Terms or applicable laws. We do not guarantee the accuracy, completeness, or reliability of any User Content.
Feedback and Reviews: The following terms constitute “Feedback Policy”:
You may submit your ratings, reviews, testimonials or other feedback (collectively, “Feedback”) to us in written or audio-visual format, and/or share such Feedback with other Users, or the public through our Platform, social media platforms, public forums, or other communication channels. If you submit Feedback, it shall be exclusively owned by our Company.
By providing such Feedback to us, you acknowledge and agree that it may be used by us in order to: (i) further develop, customise, and improve our Platform and Services, (ii) provide ongoing assistance and technical support, (iii) contact you with general or personalised Platform-related notices and/or requests based on your ratings and Feedback or otherwise, (iv) facilitate, sponsor, and offer certain promotions, and monitor performance, (v) create aggregated statistical data and other aggregated and/or inferred information, which we may use to provide and improve our Platform and Services, (vi) enhance our data security and fraud prevention capabilities, (vii) use, disclose, reproduce, license, or otherwise distribute such Feedback or suggestions without any obligations or restrictions, and (viii) comply with any applicable laws and regulations, or for any other purpose.
We may use such Feedback for any purpose without any compensation or obligation to you. We reserve the right to post Feedback or remove any Feedback posted in our public forums for any reason at our sole discretion. If you wish to request the removal of any Feedback posted on the Platform, please email us at support@ctruh.com.
In addition, you (1) represent and warrant that such Feedback is accurate, complete, and does not infringe on any third-party rights; (2) irrevocably assign to us any right, title, and interest you may have in such Feedback and (3) explicitly and irrevocably waive any and all claims relating to any past, present, or future moral rights, artists' rights, or any other similar rights worldwide in or to such Feedback.

5. PAYMENT AND PRICING TERMS

Plans

Pro Plan & Business Plan
We offer paid Subscription Plans (“Subscription Plans”) for availing our Services on our Platform, including recurring monthly and annual options. You can select a plan and the duration that aligns with your requirements. Each Subscription Plan specifies the number of credits available and the period for which such credits may be utilised. The detailed features and pricing of all the plans are available at the Platform. Based on the Subscription Plan, a limited, non-exclusive, non-transferable license to access and use the Platform is granted to Users.
The Platform operates on a credit-based usage model, wherein Users are allocated a specified number of credits corresponding to their selected Subscription Plan. The utilisation of the Platform's features, tools, AI functionalities, and services shall be subject to the availability and consumption of such credits.
In the event that the User exhausts the free or subscribed credits, continued access to features and functionalities of the Platform shall require the User to purchase additional credits by upgrading or renewing their Subscription Plan, as may be made available, subject to payment of the applicable subscription Fees towards access and use of the Platform.
Enterprise Custom Plans
The Users subscribing to customised or enterprise-level plans (“Enterprise Custom Plans”) shall have access to the Platform on terms where usage limits and commercial arrangements are determined based on customised parameters, including but not limited to the number of experiences or other usage-based metrics, as mutually agreed between the parties. Such terms shall be governed by a Statement of Work (“SOW”) executed between the parties, and these Terms of Service shall continue to govern all other aspects of the User's access and use of the Platform.
Deployment and Account Setup Fees: In addition to the subscription Fee, the Company may charge a one-time deployment and account setup fee for (i) provisioning of the User's account, and/or (ii) integration of the Platform with the User's internal systems, APIs, or infrastructure, as applicable. The applicability and scope of such deployment and account setup Fees shall depend on the nature of the Services availed by the User. All deployment and account setup Fees shall be specified in the applicable SOW.
The services provided under each Subscription Plan, including the Enterprise Custom Plan, are subject to our Fair Usage Policy (as stated herein) to ensure equitable and optimal usage for all Users. The Company reserves the right to monitor usage and determine compliance with the policy. Users must adhere to the limitations and intended use defined under their respective Subscription Plans or Enterprise Custom Plan (collectively referred to as “Plan(s)”). Any excessive or abusive usage that surpasses the reasonable scope or intended purpose of the Plan, as determined by the Company, may result in a request to adjust usage, restrict access, upgrade to a higher subscription tier. Repeated violations or deliberate misuse may lead to suspension or termination of access to the Services. Users are encouraged to review their subscription terms, SOW, and contact support for clarification on permissible usage.

Free Trial:

Upon successful Account creation, each User is granted one hundred (100) credits, free of charge, which are renewed on a recurring monthly basis unless otherwise specified by Company from time to time. Such credits may be used to access the Platform's features, tools, Services, and functionalities until exhausted or expired under the applicable cycle. Upon exhaustion, continued access requires upgrading to a paid Plan. The Company may modify, limit, or discontinue the free credit scheme at its discretion without prior notice to the User.

Payment Terms:

Upon selecting a specific Subscription Plan or, in the case of Enterprise Custom Plan Users, in accordance with the applicable SOW, Users are required to pay the designated subscription fee (“Fees”) associated with the chosen Plan. All Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Unless otherwise stated in the schedule of the Fees, you are responsible for paying all applicable taxes.
Pro Plan & Business Plan
We use Stripe or Razorpay or Paypal as a provider of payment gateway services (“Payment Processor”). You acknowledge and agree that any payment made on the Platform shall also be subject to the terms and conditions of our Payment Processor. You agree and acknowledge that in the future, we may utilise the services of other payment services providers and you shall be subject to their terms and conditions as and when applicable.
You are authorised to use valid credit/debit cards for completing the payment of the Fees. You are required to provide accurate and complete information regarding your credit/debit card details, Unified Payment Interface (UPI) information (if applicable), or online banking account details when using the payment link. It is your responsibility to ensure the correctness of the information submitted, and any costs, expenses, losses, or damages incurred as a result of providing incorrect details shall be solely your responsibility.
By selecting a Subscription Plan, you authorise the Company and/or its Payment Processor to automatically charge the applicable subscription Fees to your chosen payment method on a recurring basis (monthly or annually, as applicable), without requiring further authorisation for each billing cycle. Such charges shall continue until the subscription Plan is cancelled in accordance with Clause 6. You are responsible for ensuring that your payment details remain accurate, valid, and up to date at all times. In the event of any payment failure, the Company reserves the right to suspend or restrict access to the Platform and Services until the outstanding Fees for the Subscription Plan are successfully processed or otherwise take action as stated in Clause 5.4.
For Enterprise Custom Plans
The User shall compensate the Company based on the agreed payment framework, which may include per-project or monthly payments, as specified in the applicable SOW. Specific compensation details, including the scope of work, timelines, and deliverables, shall be outlined in the SOW. The SOW shall govern the terms of payment for each specific project or service.
Payment for approved deliverables shall be made within 15 days of the User's written approval of the completed work, as outlined in the applicable SOW. The User shall review and either approve or provide specific written objections to any work within ten (10) business days of submission of such work. Failure to respond within this period shall constitute deemed approval of the work, and the payment timeline of fifteen (15) days shall commence from the expiry of this review period.
Any amount not paid by the due date shall automatically accrue interest at the rate of one and a half percent (1.5%) per month (or the maximum rate permitted by applicable law, whichever is lower), calculated from the due date until the date of actual payment, without prejudice to any other right or remedy available to the Company, subject to applicable law and the maximum rate permitted in the User's jurisdiction. Interest shall accrue on a day-to-day basis and shall be payable on demand. The User's obligation to pay interest is unconditional and shall not require a separate notice or demand from the Company to become enforceable.
We disclaim any responsibility and liability for any loss or damage incurred by you during the utilisation of available payment methods on the Platform. This includes but is not limited to instances such as:
Lack of authorisation for a transaction;
Exceeding the mutually agreed preset limit between you and the respective bank;
Payment issues arising from the transaction; and/or
Transaction being declined due to any other reasons.
By actively selecting a Plan, or participating in transactions, you explicitly acknowledge your understanding and unequivocal acceptance of the pricing, subscription terms and other payment terms delineated in this Clause.
We reserve the right to periodically review and adjust Subscription Plans and pricing terms to adapt to market dynamics and service enhancements. You will receive timely notifications regarding any changes, and updates will be accessible through the Platform, but this will not affect payment for Services that have been previously paid.
All payments made by you against the Fees shall be either in Indian Rupee (INR) or United States Dollars (USD). We will not facilitate transactions concerning any other form of currency with respect to the Fees. If you choose to pay using a different currency, the applicable conversion rate will apply, and any conversion costs will be borne by you alone.
You agree and accept that all nuances and modalities relating to payments shall be separately governed by the Payment Processor. We would not be responsible, in any manner whatsoever, for any liability that may arise in relation to any aspect of/relating to the payment modes (including any fraudulent transaction).
You acknowledge, understand, and agree that the payment facility provided by us constitutes neither a banking nor a financial service. Instead, we function as a facilitator, offering an electronic, automated online payment and remittance facility for transactions on the Platform through the existing authorised banking infrastructure and credit card payment gateway networks. It is imperative to clarify that, in providing the payment facility, we assume neither the role of a trustee nor engage in a fiduciary capacity concerning the transaction, thereby absolving ourselves from such responsibilities.
Your payments to the Company are subject to all applicable taxes, including but not limited to Goods and Services Tax (GST), Value Added Tax (VAT), or other local taxes based on your country of residence or Account registration. All Fees are exclusive of any taxes, levies, or duties imposed by relevant authorities, which you are solely responsible for calculating and paying. Failure to do so may result in additional charges. Additionally, the Company is not liable for any extra costs imposed by your financial institution, including international transaction fees or overdraft penalties. By agreeing to these terms, you acknowledge your responsibility to comply with all tax obligations related to your subscription, unless otherwise stated in the pricing schedule.
We affirm that the information provided by you in this regard will be treated as confidential and will not be divulged to any third party, except as necessitated by the applicable laws, regulations, and/or processes of any government authority, and/or in connection with any judicial proceedings pertaining to legal actions, suits, and/or proceedings arising from or related to these Terms.

Chargeback Policy:

The following terms constitute “Chargeback Policy”:

If at any time, we record a decline, chargeback, or other rejection of a charge for any payable Fees due directly to our Platform, on your User Account (“Chargeback”), this will be considered a breach of your payment obligations hereunder. Consequently, your Account will be temporarily suspended, and you will no longer be able to access the features and content available under your Account during the suspension period.
If you have any inquiries or concerns regarding our Services or a payment made to our Platform, we strongly recommend reaching out to us at support@ctruh.com before initiating a Chargeback or reversing the payment. This proactive step ensures that your Account is not restricted. Additionally, it helps avoid unwarranted or erroneous Chargebacks.
We retain the right to dispute any Chargeback received. This may involve providing the relevant credit card company or financial institution with pertinent information and documentation demonstrating that you, the User, authorised the transaction and received or utilised the rendered services. In such cases, you may be required to repay all Fees associated with the Services purchased and subsequently charged back.

6. CANCELLATION AND REFUND

If you would like to cancel your subscription to the Platform, you can reach out to us directly at support@ctruh.com to initiate the cancellation process. This applies to all Users, including those on Enterprise Custom Plans. Please note that subscription Fees are payable in advance for each billing cycle, either 30 days after the initial subscription date for monthly plans or one year after the initial subscription date for annual plans, and are subject to automatic renewal unless cancelled in accordance with these Terms.
For monthly or annual plans, and for Enterprise Custom Plan Users, should you elect to cancel your subscription before completion of the applicable Subscription Plan term, such cancellation shall only become effective at the commencement of the following billing cycle, which is not yet paid for. Subscription Fees for the current billing cycle, once paid, are non-refundable, and no pro rata refunds shall be issued.
Plan Apportionment: If you decide to change your Subscription Plan in the middle of a current subscription period, we will apportion the subscription Fee accordingly.
If you choose to upgrade your Subscription Plan mid-cycle, we will calculate the remaining value of your current plan and apply it as a credit toward the upgraded plan. The difference will be charged immediately, and the new billing cycle will begin from the date of the upgrade, and any remaining credits shall be carried forward and adjusted in accordance with the upgraded Subscription Plan.
If you downgrade your Subscription Plan mid-cycle, no refunds or monetary credits shall be provided. The downgraded plan shall become effective from the date of such change, and the new billing cycle shall commence accordingly. Any remaining unused credits from the previous Subscription Plan shall not lapse but shall be re-calibrated and utilised in accordance with the credit allocation structure of the downgraded Subscription Plan, including adjustment of the duration over which such remaining credits may be consumed. For Enterprise Custom Plan Users seeking to downgrade or adjust their plan, please contact us at support@ctruh.com and we shall process such changes in accordance with the terms herein.
The Company reserves the right to levy a reasonable cancellation or early termination fee in its sole discretion, subject to applicable laws.
If you are dissatisfied with the quality of the Services, you are encouraged to notify us promptly at support@ctruh.com and provide details of your concerns. We will use commercially reasonable efforts to review and address such concerns in a timely manner, without prejudice to the non-refundability of Fees unless otherwise agreed in writing.
Loss of Data, Content, and Capacity:
If your Account or any Services related to your Account are cancelled (whether at your request or at Company's discretion), it may cause or result in the loss of certain content, features, or capacity of your Account, including any User Content, or other usage data retained therein (“Capacity Loss”). We shall not be liable in any way for such Capacity Loss, or for saving a backup of your Account or User Content.
Following the termination, cancellation, or expiration of the Subscription Plan of your Account or Services, we reserve the right to retain your associated data for a period of one (01) year, subject to applicable law and the Privacy Policy. After this period, we reserve the right, but are not obligated, to permanently delete all data as part of our normal operational procedures. Once deleted, such data cannot be recovered.

7. SOFTWARE SUPPORT, MAINTENANCE, AND DEPLOYMENT

Support Assistance

The Company provides general support assistance at no additional cost to enable the User to understand the standard features, functionality, and operation of the Platform. Such no-cost support does not include advisory services, configuration assistance, workflow design, business process consulting, or the application of the Platform to User-specific use cases, unless expressly agreed in writing.
The Company reserves the right to determine, in its reasonable discretion, what constitutes general support assistance versus paid professional services, including services requiring custom analysis, configuration, or development.
The User may contact the Company for support from the Platform or at support@ctruh.com during business hours (business days (Monday to Friday) between 10:00 AM and 07:00 PM IST). Support requests must be submitted with sufficient detail to enable the Company to resolve the issue.
Subject to receipt of adequate information from the User, the Company shall use commercially reasonable efforts to investigate reported errors or malfunctions in the Platform.
For Users with Enterprise Custom Plans, response times and service levels, if any, shall be as mutually agreed in writing or as set out in the applicable SOW. In the absence of any such agreement, the Company's standard support terms as set out in this Clause shall apply.

Updates and Maintenance:

We may, from time to time, develop patches, bug fixes, and other modifications to improve the performance of the Platform and related services (“Updates”). These Updates may be automatically installed without providing any additional notice or receiving any additional consent. However, for any significant Updates to the Services, you will be notified via a reasonable communication channel. By continuing to use the Platform after an Update, you are deemed to have consented to it.
You understand that the Company may, from time to time, introduce new versions, major feature enhancements, architectural changes, or significant functional modifications to the Platform or Services (“Upgrades”). Upgrades may include the introduction of new capabilities, substantial changes to existing features, or the retirement or replacement of legacy components. We will use commercially reasonable efforts to notify you of planned Upgrades that may materially affect your use of the Platform, typically via email or in-Platform notification. Upgrades may require configuration changes, additional onboarding, or modified usage workflows.
You agree and acknowledge that certain Upgrades may be offered on a paid basis, and the Company reserves the sole and absolute right to determine, at its discretion, whether any Upgrade is provided as part of the Services or requires payment of additional fees.
We regularly maintain and update the Platform to enhance performance and address security or compliance needs. Maintenance activities may relate to either Updates or Upgrades and may involve infrastructure, databases, or software changes. We will notify you of scheduled maintenance that may impact your use, typically via email. For critical issues requiring urgent maintenance, we will provide advance notice whenever feasible to minimise disruption.
You acknowledge and agree that, as part of such Updates or Upgrades, the Company may add, modify, or remove any feature, functionality, or component of the Platform or Services at its sole discretion, without any liability to the User. The Company shall not be liable for any loss, modification, or discontinuation of features resulting from Updates or Upgrades.
You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Platform during any downtime or discontinuance of the Platform. Nothing in these legal Terms will be construed to obligate us to maintain and support the Platform or to supply any corrections, Updates, or releases in connection therewith.

Platform Deployment

Under Enterprise Custom Plans, the Platform may be made available to the User through integration with their existing systems via application programming interfaces (APIs), as mutually agreed between the parties in writing.
The User acknowledges that such integration is dependent on its internal systems, infrastructure, and third-party services, and the User shall be responsible for providing all necessary access, inputs, and cooperation required for successful integration. The Company shall not be liable for any delays, incompatibilities, or disruptions arising due to the error in the User's systems or third-party dependencies. Any delays caused by such User may result in corresponding adjustments to timelines and may give rise to additional fees, as agreed in writing.
The User further acknowledges that the Company does not guarantee seamless integration or uninterrupted performance.
While we endeavour to facilitate a smooth Platform deployment process, the User acknowledges and agrees to the following:
that the Company provides the Platform, but it is the User's responsibility to ensure that the Platform's functionality aligns with their specific business requirements. Should the User choose to opt for our Services, we shall not be held responsible or liable for any functionality gaps that may arise.
that the Platform may not undergo adequate testing due to resource constraints and shortcuts in essential quality assurance tasks before its implementation.
that although the Company will provide consultants with deep industry knowledge concerning the Platform implementation, the reality may differ. The User understands that inexperienced consultants may be assigned to implement the Platform, lacking familiarity with the software products being implemented. Moreover, implementation may face a turnover of consultants, and the Company may utilise User implementations as training grounds for inexperienced consultants. The Users agree that the Company shall not be held liable for any consequences arising from inadequate resources during the implementation process.
the Company might not perform enough testing on the system, which can result in insufficient integration testing. This testing is essential to check if the Platform works well with the other platform's API. However, the Company will not be liable for any issues in Platform integration. It is the User's responsibility to thoroughly test the Platform and ensure it integrates smoothly with their existing systems, especially the platform's APIs.
that in the event of business disruption resulting from the failure of the Platform implementation, the Company shall not be held liable for any damages incurred by the User. The User acknowledges and agrees that the Company does not guarantee uninterrupted business operations or specific outcomes from the Platform implementation. Therefore, the User waives any claims for damages against the Company arising from business disruption caused by the failure of the Platform implementation.

Exclusions

The Company shall have no obligation to provide support, maintenance, or remediation for issues arising from:
misuse of the Platform;
unauthorised modifications or integrations;
use of the Platform outside the scope of the User's authorisation;
third-party systems, data, or services not provided by the Company; or
failure by the User to comply with these Terms or applicable law.

8. ACCURACY OF OUR AI AGENT AND SERVICES

The Platform's AI-features namely Versa AI (“Versa AI”) operate based on inputs provided by Users, which may include, without limitation, prompts, images, images captured through direct access to a device camera, product data, voice recordings, documents, structured data, metadata, or other information submitted through the Platform. Such inputs are processed to generate outputs including, but not limited to, 3D models, product visualisations, augmented reality (AR) experiences, virtual try-on outputs, immersive storefront elements, configurations, insights, and recommendations, in accordance with enabled features and workflows on the Platform.
AI-generated outputs are intended solely to assist Users in creating, designing, and deploying XR-based content and experiences, and are informational, assistive, and technology-driven in nature. Such outputs do not constitute any professional, technical, design, commercial, legal, financial, or regulatory advice or assurance of quality, accuracy, or suitability.
All outputs generated on the Platform are produced algorithmically using AI-features of the Platform, and may require validation, testing, modification, and contextual review by the User prior to any reliance, deployment, publication, or commercial use.
Subject to Platform functionality, Users may provide inputs which may result in outputs including, without limitation:
generation of 3D assets, models, and visual representations of products or environments;
creation of AR-based experiences, virtual placements, or interactive visual layers;
product configurators, immersive storefront elements, and interactive digital experiences; and/or
recommendations, enhancements, or outputs derived from uploaded assets, historical inputs, or system-generated logic.
You acknowledge and agree that you are solely responsible for the legality, and use of any AI-features available on the Platform. The Company shall not be responsible or liable for any inputs provided by you or for any outputs generated through your use of such AI-features.
You understand that our Services are provided by a third-party service provider which in this case is Google (collectively, the “LLM Service Providers”). Please note that when you provide inputs for using our AI-feature, these inputs and the resulting outputs are owned solely by you. However, the handling of such data will be conducted in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data. Further, while utilising AI-feature, you also agree to be bound by the terms and conditions of LLM Service Providers. You are encouraged to read the LLM Service Providers' policies that govern our use of LLM Service Providers' API services, including but not limited to terms and conditions, privacy practices, and usage policies.
While AI-features aim to deliver accurate and reliable insights and recommendations, it is important to recognise the inherent complexities and limitations of artificial intelligence technology. As such, there may be instances where the results generated by our AI-features may not be entirely accurate or reliable. By using our AI-features, you acknowledge and agree to the following:
Outputs generated by AI-features may be incomplete, inaccurate, distorted, non-functional, or unsuitable for your intended purpose, including but not limited to 3D models, AR experiences, or visual assets.
You are solely responsible for reviewing, testing, validating, and approving all outputs before using, deploying, publishing, or relying on them in any manner.
You agree not to rely solely on generated outputs for any critical, commercial, operational, or business decisions without independent verification and human judgment.
The suitability, compatibility, and performance of any output (including integrations, visual rendering, or deployment across devices or platforms) is entirely your responsibility.
The Company shall not be liable for any inaccuracies, errors, omissions, failures, or defects in outputs generated through AI-feature, nor for any losses, damages, or claims arising from reliance on such outputs.
By using AI-feature, you expressly accept all risks associated with AI-generated outputs and agree to hold the Company harmless from any claims, liabilities, or consequences arising from such use.

9. OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS

Company's Intellectual Property:

You acknowledge that no ownership of the Platform is being transferred. All rights, intellectual property, and interests in the Platform remain the exclusive property of the Company, its affiliates, or its licensors.
All rights, title, and interest in and to the Platform, including any and all copyrightable materials or any other content thereof which is or may be subject to any intellectual property rights under any applicable law (including any artwork, graphics, images, website templates, and widgets, literary work, source, and object code, computer code, including HTML), applications, audio, music, video and other media, designs, animations, interfaces, documentation, derivatives and versions thereof, the “look and feel” of the Platform Services, methods, products, algorithms, data, interactive features and objects, advertising and acquisition tools and methods, inventions, trade secrets, logos, domains, sub-domain, customised URLs, trademarks, service marks, trade names and other proprietary identifiers, whether or not registered and/or capable of being registered (collectively, “Company IP”), and any derivations thereof, are owned by and/or licensed to the Company.
Subject to the provisions of these Terms, we grant Users a limited, non-exclusive, non-transferable license to access and use our Platform strictly for its intended purposes. This license explicitly does not confer any ownership rights to Users, and any unauthorised use constitutes a material breach of these Terms.
All copyright and other Company IP rights in the material on our Platform are reserved.
All intellectual property rights discovered, developed, or otherwise coming into existence as a result of, for the purposes of, or in connection with, the Platform or the provision of any Services will automatically vest in and are assigned to us, including any enhancements, improvements and modifications to the Company IP or Platform. You must not represent to anyone or in any manner whatsoever that you are the proprietor of the Platform and/or Company IP.
We respect the intellectual property rights of others, and Users are expected to do the same. Uploading User Content or curating or transmitting any content by any means or mode that infringes on the Company's or any third party's intellectual property rights is strictly prohibited. We reserve the right to promptly remove your access to any infringing content.
You are not permitted to reproduce, modify, create derivative works of, publicly display, publicly perform, or republish any of the material on our Platform, except as follows:
Your computer or mobile device may store copies of such materials in RAM incidental to your accessing and viewing those materials.
You may store files that are automatically cached by your web browser for display enhancement purposes.
You may take a screenshot of, print or download a reasonable number of pages of the Platform for your own personal use and not for further reproduction, publication, or distribution.
You must not:
Modify copies of any materials from this Platform.
Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this Platform.
These Terms do not convey any right or interest in or to the Company IP (or any part thereof), except only for the limited license expressly granted above. Nothing in these Terms constitutes an assignment or waiver of the Company IP under any law.

Use of your intellectual property:

You retain ownership rights to the User Content. By providing us with User Content, you grant us a worldwide, royalty-free, perpetual, irrevocable, and sublicensable right to process, disclose, store, and use such materials for purposes detailed in our Privacy Policy . To the extent that any User Content includes Personal Data of any User or third party, it will be handled in accordance with our Privacy Policy.
You acknowledge and agree that:
if you elect to upload any information or User Content to our Platform, you:
represent and warrant that you either have the rights in that information or User Content or have the necessary permission to upload, post, transmit or otherwise make available that information or User Content via the Platform;
are solely responsible for that information or User Content and that we will not be liable for any loss, expenses, liabilities, costs, or damages that are caused by the information you provide on the Platform; and
you have procured all necessary rights from third parties, which are from time to time required in order for us to be able to provide the Platform or the Services to you.
For the avoidance of doubt, and in accordance with all applicable Data Protection Laws, it is your responsibility to ensure that you have received prior consent from the third party required for you to provide to us their information for use under these Terms.
You agree that we may refer to you and make reference to you as a customer of ours in any communications or publications for the purposes of marketing or promoting our business, provided that any proposed communication or reference is approved in writing in advance by you.

10. REPORT INTELLECTUAL PROPERTY INFRINGEMENT

Copyright Infringement Claims:

Our Platform respects the intellectual property rights of others and is committed to investigating and addressing allegations of copyright infringement promptly. We provide tools and clear procedures for Users to report any content they believe infringes on their copyrights or other intellectual property rights.
Users agree not to upload or transmit any communications or User Content that infringes or violates the rights of any party while using the Platform. We do not permit infringing materials to remain on the Platform and encourage Users to promptly notify us if they believe any materials on the Platform, including advertisements or linked User Content, infringe third-party copyrights.
If you believe that your copyright-protected material is being infringed, you may submit a notice (“Copyright Infringement Notice”) in compliance with the applicable copyright laws of your jurisdiction, including the Copyright Act, 1957 in India, Digital Millennium Copyright Act (“DMCA”) in the United States, and/or the Copyright Act of Canada, containing the following information:
Identification of your copyrighted work and a description of what is protected under the copyright(s) you are referring to.
Your copyright certificate(s)/designation(s) and the type, e.g., registered or unregistered.
Proof of your copyright ownership, such as the registration number or a copy of the registration certificate.
A short description of how our User(s) allegedly infringe(s) your copyright(s).
Clear reference to the materials you allege are infringing and which you are requesting to be removed, for example, the specific URL or link to the content in question.
Your complete name, address, email address, and telephone number.
A statement that you have a good faith belief that the use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law.
A statement made that the information provided in the notice is accurate and that you are the copyright owner or the owner of an exclusive right that is being infringed, or are authorised to make the complaint on behalf of the copyright owner or the owner of an exclusive right that is being infringed.
Your electronic or physical signature.
Upon receipt of a proper Copyright Infringement Notice of claimed infringement under the applicable law, we will respond promptly to remove or disable access to the allegedly infringing material. We will follow the procedures specified in the applicable copyright laws to resolve the claim between the notifying party and the alleged infringer responsible for the content.
To report copyright infringement issues and send a Copyright Infringement Notice, please reach out to us at legal@ctruh.com.
Please note that you may be liable for damages (including costs and attorneys' fees) if you materially misrepresent that material is infringing. If we remove or disable access, we will attempt to contact the poster of the allegedly infringing material so that the poster may provide a counter notification (the “Counter-Notice”) as described in this Section.

Counter Notice Procedure:

If you believe that your content was removed or disabled due to a mistake or misidentification, you may file a Counter-Notice. A valid Counter-Notice must include the following information:
The specific content that was removed or to which access was disabled, including the location where the material appeared before it was removed or disabled.
Include a statement under penalty of perjury that you have a good faith belief that the content was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.
Provide your name, address, and telephone number.
State that you —
For U.S. Users: Consent to the jurisdiction of the federal district court in the district of your address or, if outside the U.S., the jurisdiction of any district where we operate.
For Canadian Users: Consent to the jurisdiction of the Federal Court of Canada.
and that you will accept service of process from the person who provided the original notification of infringement.
Your physical or electronic signature.
Submit your Counter-Notice to us at legal@ctruh.com. Once we receive a valid Counter-Notice, we will forward it to the party who submitted the original infringement notice. If the original complainant does not file an action seeking a court order against you within 10–14 business days, we may restore the removed content.

Trademark and Other Intellectual Property Infringement Claims:

For claims of trademark infringement or other intellectual property infringement on the Platform, please send us an infringement notice (“Infringement Notice”) and provide us with the following detailed information to ensure a thorough review and response:
Clearly identify the location of the allegedly infringing content, including the specific URL or link where the work is located.
Provide comprehensive information about your trademark or other intellectual property rights, including:
The trademarked word(s) or symbol(s).
The trademark registration number(s).
A direct link to the trademark record(s), if available.
Include documentation or evidence that substantiates your ownership of the intellectual property in question. This can be registration certificates, documentation of first use, or other relevant proof.
Provide your full contact information, including your name, physical address, email address, and telephone number.
Specify your relationship to the trademark holder. Indicate whether you are the trademark holder or an authorised representative of the holder.
A statement asserting that you have a good faith belief that the use of the material in the manner complained of is not authorised by the intellectual property owner, its agent, or the law.
A declaration made that the information provided in the notice is accurate and that you are the intellectual property owner or authorised to act on behalf of the owner.
Your physical or electronic signature.
To report intellectual property infringement claims, please send an Infringement Notice to legal@ctruh.com.
Repeated Infringers: In accordance with our Privacy Policy, we reserve the right to disable or terminate the Accounts of Users who are found to be repeat infringers under appropriate circumstances.

11. ACCEPTABLE AND PROHIBITED USES

Subject to your compliance with these Terms, including the 'Prohibited Uses' defined in Section 11.6 below, we grant you a non-exclusive, non-transferable, revocable license to:
access our Platform and/or Services; and
access, use, or share the User Content or any part of it for utilising our Platform and/or Services.
Subject to compliance with these Terms, we may offer to provide the Services, as more comprehensively described on the Platform. These Services, selected by you, are intended solely for your own use and are not to be used or exploited for the benefit of any third party.
The provision of Services will be carried out on a best-efforts basis. We do not provide any warranties for the continuous availability or the accuracy of any output given by the AI-feature, as the same is solely based on inputs given by you.
You agree to conduct yourself in a professional, lawful, and respectful manner when interacting on or in connection with the Platform, including while submitting content, feedback, or communications. You shall not engage in spamming, harassment, abusive behaviour, or any form of unauthorised solicitation. Further, you shall not encourage, incentivise, or induce any person to create Accounts, submit reviews, or interact with third-party platforms, services, or content in connection with the Platform without the Company's prior written authorisation.
Prohibited Uses:
While using the Platform, Users consent to abstain from activities that contravene these Terms, encompassing fraudulent acts, spamming, hacking, and any actions that could disrupt the operations of the Platform;
While using the Platform, Users are strictly prohibited from assuming the identity of others, utilising counterfeit accounts, or indulging in any conduct that may falsely represent their identity;
While using our Platform, you are strictly prohibited from purchasing search engines or other pay-per-click keywords (such as Google AdWords), or domain names that use the name “Commverse”, “Commverse.studio”, “CTRUH”, “CTRUH.Studio”, “Versa AI” or its trademarks and/or variations and misspellings thereof;
You shall not edit or otherwise modify any material on our Platform unless you own or control the relevant rights in the material;
You shall not use the Platform to process, modify, or republish any third-party 3D asset, model, or content without holding the necessary rights, licences, or permissions to do so, including the right to create derivative works.
You shall not use the Platform to list, sell, or distribute any asset, image, or embedded video content that infringes the intellectual property rights of any third party, or that you do not own or have the right to commercialise.
You shall not manipulate the fetch functionality between Platform to bypass access controls, copy restricted assets, or exploit another User's content without authorisation.
You are prohibited from probing, scanning, or testing the vulnerability of our Platform without our permission;
You agree not to publish any User Content and/or make any use of the Services on any website, media, network, or system other than those provided by the Company, and/or frame, “deep link”, “page-scrape”, mirror, and/or create a browser or border environment around any of the Services and/or Platform (or any part thereof), except as expressly permitted by the Company, in advance and in writing;
You are prohibited from using our Platform to copy, store, host, transmit, send, use, publish, or distribute any material that consists of or is linked to any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software;
You are prohibited from decrypting or deciphering any communications sent by or to our Platform without our permission;
You shall not conduct any systematic or automated data collection activities, which include, without limitation, scraping, data mining, data extraction, and data harvesting on or in relation to our Platform without our express written consent;
You shall not use our Platform or Services except by means of sub-domain provided to you;
You shall not use data collected from our Platform for any direct marketing activity, including, without limitation, email marketing, SMS marketing, telemarketing, and direct mailing;
You agree not to remove or alter any copyright notices, watermarks, restrictions, or signs indicating proprietary rights of any of our licensors, including copyright mark [©], creative commons [(cc)] indicators, or trademarks [® or ™] contained in or accompanying the Services and/or Platform;
You shall not copy, reproduce, download, distribute, transmit, display, sell, license, or otherwise exploit any content available on the Platform, in whole or in part, for any purpose other than permitted under this Term;
You shall not to submit, transmit, or display any User Content, or use in a context, that may be deemed as defamatory, libellous, obscene, harassing, threatening, incendiary, abusive, racist, offensive, deceptive, or fraudulent, encouraging criminal or harmful conduct, or which otherwise violates the rights of our Platform or any third party (including any intellectual property rights, privacy rights, contractual or fiduciary rights), or otherwise shows any person, entity or brand in a bad or disparaging light, without their prior explicit approval;
You shall not circumvent, disable, or otherwise interfere with security-related features of our Platform, including features that prevent or restrict or enforce limitations on the use of our Platform and Services;
You shall not use, enable, or deploy any AI-features of the Platform, including VersaAI, in a manner that captures, records, processes, or analyses any image, video, audio, facial data, body data, or other personal or environmental information of any individual through features such as camera access, virtual try-on, augmented reality (AR) experiences, 3D visualisation, or any immersive experience, without providing clear prior notice to, and obtaining explicit, informed consent from, such individual(s), in accordance with applicable law.
You must not do anything that interferes with the normal use of our Platform, such as:
systematically retrieving data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us; and
engaging in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Additional activities that are prohibited
You may not access or use the Platform and/or our Services for any purpose other than that for which we make the Services available. As a User of the Platform, you agree not to:
Trick, defraud, or mislead us and other Users, especially in any attempt to learn sensitive account information such as User passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Platform, including features that prevent or restrict the use or copying of any feature or enforce limitations on the use of the Platform and Services.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services. Use any information obtained from the Platform in order to harass, abuse, or harm another person.
Make improper use of our Platform and/or Services to abuse or misconduct with others.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorised framing of or linking to the Services.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Platform and/or Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Platform and/or Services.
Attempt to impersonate another User or person, or use the username of another User.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ('gifs'), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as 'spyware' or 'passive collection mechanisms' or 'pcms').
Interfere with, disrupt, or create an undue burden on the Platform or the networks or services connected to the Platform.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
Attempt to bypass any measures of the Platform and/or Services designed to prevent or restrict access to the Platform and/or Services, or any portion of the Platform and/or Services.
Copy or adapt the Platform's software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Platform and Services.
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Platform, or use or launch any unauthorised script or other software.
Make any unauthorised use of the Platform and/or Services, including collecting usernames and/or email addresses of Users by electronic or other means for the purpose of sending unsolicited emails, or creating Account(s) by automated means or under false pretences.

You acknowledge and agree that your failure to abide by any of the foregoing or any misrepresentation made by you herein may result in the immediate termination of your User Account and/or any Services provided to you, with or without further notice to you, and without any refund of amounts paid on account of any such Services.

12. FAIR USAGE POLICY

To preserve the reliability, performance, and intended functionality of the Platform for all Users, this Fair Usage Policy applies to all use of the Platform and/or Services. It is designed to prevent misuse, abuse, or any activity that compromises system performance, misuses AI-feature capabilities, generates misleading or harmful outputs, enables unauthorised sharing of digital assets or immersive experiences, or otherwise diminishes the fair and secure use of the Platform by other Users.
You acknowledge and agree:
that you will use the Platform in a manner consistent with its intended XR content creation, digital asset generation, and immersive experience deployment purpose and technical design;
to not engage in any activity that undermines Platform stability, reliability, or lawful operation, including conduct that causes disproportionate system load, abuses AI-feature processing capabilities, generates excessive or automated outputs, or disrupts Platform performance;
you are responsible for ensuring that AI-features are used, prompted, and deployed in a controlled, transparent, and accountable manner, including appropriate human oversight and validation of outputs;
the Platform enables AI-driven generation and processing of digital assets, including images, videos, 3D models, AR experiences, virtual try-ons, and immersive storefronts, accordingly, you must ensure that:
AI-features are used only in contexts where their application and outputs are lawfully permitted;
all required notices and consents are obtained prior to capturing, uploading, or processing any personal data, images, likeness, or identifiable information through AI-features or immersive experiences;
use of the Platform complies with applicable Data Protection Laws, intellectual property laws, and sector-specific laws;
failure to obtain required consent or provide adequate transparency constitutes misuse of the Platform under this Policy;
AI-generated outputs, including 3D assets, AR renderings, visualisations, configurations, and other generated content, are probabilistic and inferential in nature. You agree not to rely on such outputs as sole or determinative sources for decisions involving legal, financial, commercial, manufacturing, or other material consequences without independent human review and verification;
you shall not configure or prompt AI-features in a manner that is misleading, manipulative, unlawful, deceptive, or intended to circumvent applicable laws, internal policies, or third-party rights; and
only data necessary for legitimate purposes is provided to or processed by AI-features, and that such features are not used to collect, infer, or analyse information beyond the scope authorised by applicable laws, third-party rights, or these Terms.
Users agree to use the Platform solely for lawful, authorised purposes in connection with their use of digital content creation, XR experiences, product visualisation, and related workflows, and in accordance with these Terms and applicable laws. Users shall not:
impersonate any person or misrepresent their identity, or credentials;
create multiple accounts, share login credentials, or otherwise exploit Platform features to bypass access controls, content limits, or usage restrictions;
misuse or abuse any feature of the Platform, including without limitation AI-features, 3D tools, AR tools, virtual try-on features, asset generation tools, or configurators, in a manner that manipulates outputs, introduces inaccurate data, or disrupts other Users' experience;
copy, reproduce, record, distribute, sell, lease, publicly display, or otherwise use any part of the Platform's software, AI-generated assets, immersive experiences, or outputs, except as expressly permitted for internal or authorised use;
interfere with, or attempt to gain unauthorised access to, any part of the Platform, including its AI systems, infrastructure, integrations, APIs, or data environments;
harass, threaten, or behave inappropriately towards any other User, or representative of the Company, if applicable;
use the Platform for any unauthorised commercial purpose, advertisement, solicitation, or for the benefit of a competitor service; or
engage in any activity or omission that is expressly or implicitly prohibited under these Terms or any other policies of the Company.
We reserve the right to monitor User activity and investigate any suspected violations of this Fair Usage Policy. Violations may result in temporary suspension, permanent Account termination, or legal action, depending on the severity of the breach. We, at our sole discretion, may restrict Accounts, suspend access or take other corrective measures as deemed necessary. Repeated or severe violations of this Policy may result in permanent deactivation of access.
The Company reserves the right to restrict, remove, suspend, or terminate access to any content, configuration, integration, or Account engaged in unauthorised commercial or revenue-generating activity. Without limitation, unauthorised monetisation includes:
charging any third party for access to the Platform, AI feature, outputs, or insights generated through the Platform;
embedding, reselling, sublicensing, or commercially exploiting Platform features, outputs, or integrations as part of another product or service;
using the Platform to deliver paid advisory, analytics, monitoring, or reporting services to third parties without Company approval; or
soliciting payments, fees, donations, or other financial consideration in connection with access to, or use of, the Platform or Services.
This Fair Usage Policy may be amended or updated from time to time to reflect changes in Platform capabilities, legal requirements, or operational needs. Continued use of the Platform following such Updates constitutes acceptance of the revised Policy.

13. THIRD-PARTY SITES ON THE PLATFORM

The Users understand and acknowledge that we provide various tools, software, APIs, and integration services to our Users through third-party service providers on our Platform. The Users acknowledge that in integrating such tools and integration services, our Platform collaborates with the related third-party service providers, and the Company in itself is not the distributor or retailer.
The User understands that to make use of tools, advertisements, and integration services, they may need to access the third-party website links provided by us on our Platform. The Users will then be redirected to the website of such third-party service providers. Users hereby acknowledge that when they access third-party websites, they do so at their own risk.
Users may be notified when they are leaving our Platform and redirected to access a third-party site or service. Additionally, we are not responsible for any content, advertisements, products, or other materials available on external sites or through integrated services.
Users understand that external websites are beyond our control, and we are not accountable for the content, functionality, accuracy, legality, appropriateness, or any other aspect of such external websites or resources.
We do not employ or affiliate with these third parties. We simply offer a directory for their reference, and the decision to engage with any such third party is solely at your discretion. We do not endorse, warrant, or assume any responsibility for the services, websites, or businesses of these third parties. The information provided on the Platform or in any responses to inquiries about such third parties is for informational purposes only and should not be interpreted as an affiliation, recommendation, or endorsement of any third party or their services.
Users acknowledge and agree that any issues or non-performance of such services will be addressed on a best-effort basis, subject to the pass-through obligations as agreed with the external/third-party service providers.
Users are advised to exercise caution when navigating external websites and using the tools and integration services, and carefully review the terms and conditions and privacy policies of all off-website pages and other websites that they visit. Please read our Privacy Policy to learn more about integrations with third-party service providers.
We reserve the right to modify or remove links to third-party websites and services at any time without notice. Continued use of our Platform constitutes acceptance of any modifications to the links provided.
Users acknowledge that we collaborate with external or third-party service providers to enhance the user experience. Any collaborative efforts aim to improve services but are subject to the terms and conditions agreed upon with the respective service providers.

14. PLATFORM AVAILABILITY

While we do our best to keep the Platform and Services up and running all the time, we can't promise it will always be perfect. Sometimes, there might be interruptions, delays, and errors, or the Platform might not be free of viruses. If there are any problems, we'll try our best to fix them as soon as possible.
We strive to ensure compatibility with most devices, operating systems, and browsers, but we can't guarantee flawless performance across all platforms. Periodic Updates, Upgrades or maintenance may be necessary, which could temporarily affect access to certain features or parts of the Platform.
You need an internet connection to use the Platform, and you are responsible for ensuring that your devices and connectivity are sufficient. We're not responsible for any internet or data charges you may incur, including those from mobile networks or Wi-Fi providers.
You acknowledge and agree that we're not liable for any business losses or other indirect losses you might experience while using our Platform.

15. SECURITY OF YOUR INFORMATION

Please take a moment to review our Privacy Policy, which governs not only your visit to the Platform but also details the terms related to the collection of information from you, security measures, access to your data, and the transfer of your information. Rest assured, any Personal Data or information you share with us while using the Platform is treated with the utmost confidentiality and is strictly handled in accordance with our Privacy Policy, as well as applicable laws and regulations. If you have any objections to the transfer or use of your information, we kindly advise against using the Platform. Your privacy and trust are of utmost importance to us, and we strive to maintain the highest standards of data protection and security.

16. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Platform and/or Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Platform. We cannot guarantee that the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Platform, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Platform during any downtime or discontinuance of the Platform. Nothing in these legal Terms will be construed to obligate us to maintain and support the Platform or to supply any corrections, updates, or releases in connection therewith.

17. TERMINATION OF ACCESS TO THE PLATFORM AND/OR SERVICES

These Terms shall remain in full force and effect while you use the Platform and/or Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES AND/OR PLATFORM (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON BY GIVING ATLEAST SEVEN (07) DAYS NOTICE, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES AND ANY CONTENT OR INFORMATION AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
We reserve the right to suspend or terminate your access to the Platform, Services, and/or your Account immediately if you fail to pay any applicable Fees or any other amounts due.
We reserve the right to deny access to the Platform, terminate accounts, remove User Content, or disable any features or identifiers (whether chosen by you or assigned by us) at any time, if, in our judgment, any actions you take violate the Platform Terms, applicable laws, or governmental policies.
If your Account is terminated or suspended for any reason, you are prohibited from registering or creating a new account under your name, a fake or borrowed name, or the name of any third party, regardless of whether you act on their behalf. In addition to suspension or termination, we reserve the right to pursue appropriate legal action, including civil, criminal, and injunctive remedies.
Upon termination of your access, you must immediately discontinue use of the Platform. All licenses granted to you under these Terms automatically terminate, and you shall automatically forfeit the right to use the Platform.
We may terminate these Terms by providing written notice to you if you fail to remedy a material breach of these Terms within seven (7) days of being notified of the breach.
You have the liberty to terminate your Account, and/or stop utilising the Platform and the Services whenever you wish by adhering to the instructions that are clearly outlined on the Platform.
Sections including intellectual property rights, Indemnity, Disclaimer, and Limitation of Liability shall survive termination of these Terms. For Enterprise Custom Plan Users operating under an SOW, termination of the SOW shall not automatically terminate these Terms, and these Terms shall continue to govern the User's access to the Platform unless separately terminated in accordance with the provisions herein.

18. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE AI-FEATURES OR OUTPUTS LINKED TO THE SERVICES AND WITHOUT LIMITING THE FOREGOING, THE COMPANY MAKES NO REPRESENTATION OR WARRANTY THAT: (1) THE PLATFORM OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (2) THE GENERATED OUTPUTS, INCLUDING AI-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR ANY PARTICULAR DECISION-MAKING PURPOSE; (3) ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR (4) THE PLATFORM WILL MEET THE CLIENT'S INTERNAL, REGULATORY, OR OPERATIONAL REQUIREMENTS. THE COMPANY ASSUMES NO LIABILITY OR RESPONSIBILITY FOR: (1) ERRORS, OMISSIONS, OR INACCURACIES IN AI OUTPUTS OR USER CONTENT; (2) DECISIONS, ACTIONS, OR INACTION TAKEN IN RELIANCE ON PLATFORM OUTPUTS; (3) UNAUTHORISED ACCESS TO OR ALTERATION OF USER DATA; (4) INTERRUPTION, LATENCY, OR FAILURE OF TRANSMISSIONS OR INTEGRATIONS; (5) THIRD-PARTY SERVICES, OR INFRASTRUCTURE USED IN CONNECTION WITH THE PLATFORM; OR (5) ANY BUGS, VIRUSES, OR HARMFUL CODE TRANSMITTED THROUGH THIRD-PARTY SYSTEMS. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
The Company does not warrant or represent that the use of the Platform, including its AI-features, will ensure compliance with any applicable laws, regulations, industry standards, or internal governance requirements. You are solely responsible for determining the legal permissibility of your use of the Platform and/or Services within your jurisdiction.
The AI-features available on the Platform operate based on inputs provided by you and are designed to assist in generating and configuring digital assets and immersive experiences. The Platform may not capture, detect, or interpret all relevant design elements, environmental variables, product specifications, device compatibility constraints, or contextual nuances. The absence of any suggestion, output, or modification shall not be construed as confirmation of completeness, accuracy, or suitability.
You acknowledge that AI-features, prompts, orchestration logic, and system behaviours may evolve over time due to Updates, Upgrades, retraining, optimisation, or third-party model changes. As a result, outputs generated at different times from similar Inputs may vary, and historical consistency is not guaranteed.
Unless expressly agreed in writing, the Company does not guarantee long-term retention, archiving, or recoverability of outputs, logs, transcripts, or derived insights. You are responsible for implementing any required backup, export, or retention processes.
While our Platform is designed to provide intelligent recommendations and insights, the results generated through related AI-features may not always be accurate, complete, or reliable. Further, the outputs are influenced by the data you provide as well as the AI-features's inherent limitations. We do not guarantee that the AI-generated outputs will meet your specific requirements, brand guidelines, visual expectations, or device-level performance requirements.
The performance, quality, and usability of outputs are materially dependent on the inputs, configurations, assets, and selections made by you. The Company shall not be responsible for any deficiencies, errors, or limitations arising from incomplete, inaccurate, or unsuitable inputs provided by you, including but not limited to improper product data and low-quality media.
The Company makes no representation that use of the Platform will result in increased sales, improved customer engagement, higher conversion rates, enhanced visual accuracy, or any other commercial or business outcome. Any such results depend on multiple external factors beyond the Platform's control, including product quality, deployment environment, and User interaction with Platform.
The Platform operates on a subscription and credit-based usage model. The availability, quality, or nature of outputs may vary depending on the Subscription Plan selected, the number of credits available, and system constraints. The Company does not guarantee uninterrupted availability of features or uniform output quality across different usage tiers.
The Company does not represent that the Platform or Services are appropriate or permitted for use in all jurisdictions. You are solely responsible for compliance with export controls, data localisation requirements, and cross-border data transfer restrictions.
You are solely responsible for assessing and verifying the results produced on our Platform before making any decisions or taking any actions based on these results. We advise against using the outputs as the sole basis for significant decisions that could impact individuals or businesses.
Utilising AI-features involves inherent risks, including but not limited to potential misrepresentations of information, data inaccuracies, and limitations of AI technology. By using our AI-feature, Platform or Services, you assume all risks associated with these uncertainties and agree to hold us harmless from any claims or liabilities arising from the use of AI-generated output.
The Company shall not be liable for User Content, materials uploaded to the Platform, or any misuse of Platform features by Users.
The following disclaimers apply specifically to the CTRUH Marketplace:
The Company makes no representation or warranty that any asset listed on the CTRUH Marketplace will result in a completed transaction, sale, or purchase. The Company is not a party to any transaction between buyers and sellers on the Marketplace and shall not be liable for any failed, disputed, or incomplete transactions.
The Company does not verify, endorse, or warrant the quality, accuracy, originality, or fitness for purpose of any asset, image, or content listed on the CTRUH Marketplace by Users. Buyers rely on listed assets entirely at their own risk.
The Company does not verify the intellectual property ownership of assets listed on the CTRUH Marketplace. It is solely the User's responsibility to ensure they have the right to list, sell, and transfer any asset. The Company shall not be liable to any buyer or third party for any intellectual property infringement arising from Marketplace transactions.
The Company is not responsible for any embedded video content, including YouTube links, displayed on the CTRUH Marketplace. Such content is subject to the terms of service and policies of the originating platform. The Company makes no representation regarding the accuracy, legality, or appropriateness of such embedded content.
All pricing of assets on the CTRUH Marketplace is set solely by the selling User. The Company makes no representation regarding the fairness, accuracy, or appropriateness of any listed price and shall not be liable for any pricing disputes between buyers and sellers.
The Company shall have no obligation to mediate, resolve, or participate in any dispute between Users, and all such disputes shall be resolved directly between the concerned Users at their own risk, cost, and responsibility.
The Company shall not be liable for any unintended publication, listing, or transfer of assets resulting from the use of the fetch functionality between CTRUH Studio, the CTRUH Editor, and the CTRUH Marketplace. Users are solely responsible for reviewing and confirming all assets before publishing or listing them on the Marketplace.
Users recognise that utilising Services and engaging with third-party integration Services through our Platform involves inherent risks. We cannot ensure specific outcomes from such interactions and usage. Therefore, Users assume all associated risks, liabilities, and potential harm that may arise from these interactions. These risks include, but are not limited to, misrepresentation of information by third-party services, breaches of warranty or contract, rights violations, and any resulting claims or consequences.
The Services provided by the Company are offered on a non-exclusive basis. You acknowledge and agree that we reserve the right to offer and render our Services to other parties, including your competitors, and are under no obligation to provide Services solely to you.
Users agree that while we strive to provide you with an efficient and streamlined Platform, there might be some inadequacies due to Updates, Upgrades, bugs, and other difficulties. As mentioned in these Terms, you may reach out to us, and in due time, we will fix the said inadequacies on a best effort basis.
You are solely responsible for the actions and omissions performed under your Account. The Company shall not be liable for any activity or misuse of your Account, whether by you, Authorised User or by any other person accessing it with or without your consent.
Except as provided in these Terms, no further warranty, condition, undertaking, or term, express or implied, statutory or otherwise as to the condition, quality, performance, or fitness for the purpose of the Services provided in accordance with these Terms is given by us, other than as required by law. All implied warranties are hereby excluded.

19. LIMITATION OF LIABILITY

We bear no responsibility for any secondary, resultant, or incidental harm that may occur due to the utilisation or inability to utilise the Platform and/or Services.
In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Platform and/or Services, even if we have been advised of the possibility of such damages.
We shall not be liable for:
Unsuccessful transactions, delays, or financial losses due to events beyond our control or third-party services;
The Platform not meeting individual requirements, containing defects, or causing damage due to cyber attacks or other breaches beyond our control;
Internet transmissions not being entirely private or secure; messages may be read by others; and/or
Under various legal theories, we shall not be liable for loss of profits, revenue, goodwill, or any indirect or consequential damages arising from the use of the Platform and/or Services. Users should be aware of potential risks in internet transmissions.
The Company shall not be liable for any loss of business, revenue, opportunities, or operational impact arising from the use of, or reliance on, insights, summaries, recommendations, or outputs generated through the Platform, including AI-generated outputs, 3D assets, AR experiences, virtual try-ons, or any XR-based content. You acknowledge and agree that it is solely your responsibility to test, validate, and assess the Platform, including any AI-features and APIs, to ensure suitability, accuracy, and compatibility with your internal systems, processes, and business objectives prior to deployment.
Notwithstanding anything to the contrary contained herein, to the maximum extent permitted under applicable law, the total aggregate liability of the Company, its affiliates, directors, employees, agents, and licensors, whether arising in contract, tort (including negligence), strict liability, or otherwise, shall in no event exceed the total Fees actually paid by you to the Company for the use of the Platform and/or Services during the three (3) months immediately preceding the event giving rise to such claim.
Limitation of Liability for Data Loss:
Users acknowledge and agree that, to the extent permitted by applicable law, the Company shall not be held liable for any loss, corruption, or unauthorised access to User data, including but not limited to any User Content uploaded, submitted, generated or transmitted through our Platform and/or Services. We implement robust security measures to protect data; however, we cannot guarantee absolute security.
In the event of data loss, corruption, or breach, the Company will take reasonable steps to restore data from the latest backup. Users understand and agree that it is their responsibility to maintain adequate backups of their data. The Company disclaims any liability for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to data loss, regardless of whether such damages were foreseeable and whether or not the Company has been advised of the possibility of such damages.
By using our Platform and/or Services, Users expressly release the Company from any liability for data loss and agree to indemnify and hold us harmless from any claims, damages, or losses resulting from data loss.
You acknowledge and agree that these limitations of liability are agreed allocations of risk constituting in part the consideration for our Services to you, and such limitations will apply even if we have been advised of the possibility of such liabilities.
To the fullest extent permitted under applicable law, the limitations, exclusions, and disclaimers set forth in this Clause shall apply regardless of the form of action, whether in contract, tort (including negligence), misrepresentation, strict liability, or otherwise, and shall survive termination or expiry of these Terms.

20. INDEMNIFICATION

You are solely and exclusively responsible for your use of the Services:

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand received or suffered by us, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:
your access to or use of the Platform, Services, or any AI-features, including any actions taken or decisions made based on AI-generated outputs;
any User Content, inputs, prompts, data, documents, recordings, or information submitted, uploaded, processed, or made available by you, your Authorised Users on your behalf;
any breach of these Terms, the Fair Usage Policy, the Privacy Policy , or any applicable SOW;
any breach of your representations, warranties, or obligations under these Terms or under applicable law;
any violation of the rights of a third party, including intellectual property rights, data protection or privacy rights, or contractual rights, arising from your use of the Platform or Services;
any content listed, sold, purchased, uploaded, fetched, modified, or published by you through the CTRUH Studio, Editor or Marketplace, including any third-party intellectual property infringement arising from assets edited via the CTRUH Studio, Editor or listed on the Marketplace.
any failure to obtain legally required notices or consents, including with respect to capturing, processing, or using images, environmental data, or any personal data through AR experiences, virtual try-ons, camera-based inputs, or other AI/XR-features available on the Platform;
any inaccuracies, errors, omissions, or outcomes resulting from reliance on AI-generated outputs, summaries, signals, insights, or recommendations generated through the Platform, including 3D assets, visualisations, AR placements, virtual try-on outputs, configurations, or any immersive or XR-based content generated via Versa AI or other AI-features;
any unauthorised access to or use of your Account or the Platform caused by your negligence, misconfiguration, credential sharing, or failure to maintain appropriate security controls; and/or
any chargebacks, disputed payments, fraudulent transactions, or non-payment of Fees initiated or caused by you.
Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding that is subject to this indemnification upon becoming aware of it.

21. GOVERNING LAW AND DISPUTE RESOLUTION

Users expressly acknowledge and agree that we shall have the right to enforce these Terms against them.
These Terms shall be construed in accordance with the applicable laws of India.
In the event a dispute or difference arises in connection with (i) these Terms, (ii) our Privacy Policy, and/or (iii) the access to or use of our Platform and/or Services, the parties to the dispute shall attempt in the first instance to amicably resolve such dispute through mutual consultations.
If the Parties fail to resolve the Dispute by mutual negotiation and consultation within a period of 30 days from the communication of the dispute by one Party to another, the Dispute shall be determined by arbitration to be administered by the Centre for Online Resolution of Disputes (CORD) (www.resolveoncord.com) in accordance with the Rules of Arbitration of CORD, prevailing as on the date of initiating arbitration. The arbitral tribunal shall consist of a sole arbitrator who shall be appointed by CORD in accordance with its Rules. The decision of the arbitrator shall be final and binding.
The seat of arbitration shall be Bangalore, Karnataka, India. The language of the arbitration shall be English.
In the event that CORD is unable to assign an Arbitrator or such Arbitrator is unable to initiate the proceedings within a period of sixty (60) days from the date of notice of the arbitration or in the event that there is no hearing conducted by the Arbitrator within a period of ninety (90) days of the commencement of the arbitration proceedings, the Parties agree to submit to the jurisdiction of the competent courts at Bangalore, Karnataka, India for the resolution of the disputes.
Notwithstanding the foregoing provision, you agree that we have the right to bring any proceedings before any court/forum of competent jurisdiction and you irrevocably submit to the jurisdiction of such courts or forum. Any proceeding brought by you shall be exclusively before the courts in Bangalore, Karnataka, India.

22. NO CLASS ACTIONS

UNLESS OTHERWISE PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, YOU AGREE THAT YOU MAY BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, neither you nor we will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.

23. MISCELLANEOUS

You acknowledge and agree that the Company shall not be liable for any delay, failure, or disruption in providing the Services, content, or functionality of the Platform resulting directly or indirectly from acts, events, omissions, or circumstances beyond its reasonable control (“Force Majeure”). Such events include, without limitation: acts of God, natural disasters (floods, storms, earthquakes, fires, explosions), war, riots, insurrections, civil disturbances, strikes, labour disputes, shortages of labour or materials, power or Internet failures, computer or telecommunications failures, governmental actions, orders of domestic or foreign courts or tribunals, or non-performance by third parties. In the event of Force Majeure, the Company will use reasonable efforts to recommence the provision of the Services as soon as reasonably practicable.
We may assign any or all of our rights and obligations to any person or affiliate entity at any time. If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from the Terms and does not affect the validity and enforceability of any remaining provisions.
You acknowledge that there is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms or use of the Services.

24. CONTACT

If you require further information or have any inquiries or concerns regarding the Terms, please do not hesitate to contact us in writing at:

Email: support@ctruh.com

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Ready to bring your product to life?